Library Access Services Coordinator
Join Our Community!
Library Access Services Coordinator
Are you looking for a workplace that feels like home? Our Town is proud of its vibrant, close-knit community, and our Library sits right at the heart of it. We are dedicated to creating a warm, welcoming environment for our residents and a supportive, collaborative space for our staff. If you love connecting with people, mentoring an amazing team, and making a tangible difference every day, you belong here!
We believe in supporting our employees just as much as we support our patrons. That's why we offer incredible quality-of-life benefits, including:
- Work-Life Balance: Opportunity for a four-day work week schedule.
- Top-Tier Health Benefits: Excellent health insurance under the CT State Partnership Plan.
- Secure Retirement: A robust 401(a) plan where the employee contributes 6.5% and the Town provides a 9.5% match of regular earnings.
- Generous Time Off: Ample paid holidays, sick time, and vacation time to keep you refreshed.
Position Summary
As the Library Access Services Coordinator, you will be the driving force behind our daily circulation operations. You will oversee all activities related to the circulation of library materials, manage the work for our dedicated team of circulation staff and volunteers, handle routine administrative procedures, assist with technology troubleshooting, and resolve patron inquiries with grace and empathy.
Essential Duties and Responsibilities
- Team Leadership: Train, schedule, and coordinate the work for our Library Circulation Clerks, Pages, volunteers, and community service workers.
- Circulation Management: Oversee the full range of desk procedures using our automated system; act as the staff authority on circulation policies and consortium-related business.
- Patron & Tech Support: Answer questions, resolve complaints, and provide friendly basic reference and reader assistance. Help patrons navigate public computers, printing, scanning, and mobile apps/tablets.
- Operations & Creativity: Manage Interlibrary Loans, state library service center materials, and overdue notifications. Help keep our space inspiring by preparing vibrant book and media displays.
Qualifications & Skills
- Education: Minimum of a Bachelor's degree in any field, accompanied by appropriate library experience.
- Experience: Prior supervisory and customer service experience is required. Familiarity with Polaris ILS, Cassie, and Vega Discover is highly preferred!
- Skills: Strong multitasking, organizational, and interpersonal skills. You should have a solid grasp of public library practices and a comfort level troubleshooting everyday tech (smartphones, e-readers, streaming platforms).
Physical & Mental Demands (Snapshot)
- Physical: Must be able to stand/walk for prolonged periods, lift up to 20 pounds, possess the manual dexterity for typing/filing, and assist with setting up tables and chairs for community events.
- Mental: Requires the ability to stay focused through interruptions, manage and prioritize workflows for yourself and others, handle confidential info with care, and problem-solve creatively.
- Environment: A bustling, vibrant library office environment with varying noise levels based on community activity.
Rate of Pay as of July 1, 2026: $ 30.25 per hour
To Apply
If you are ready to bring your leadership skills to an amazing community, we want to hear from you! Please submit your resume, cover letter and apply now by clicking HERE.
Full job description HERE.
Applications are being accepted through 4:00pm, Monday, June 29, 2026. Open until filled.
The Town of Plainville is an Affirmative Action and Equal Opportunity Employer.